Halcyon Fireplaces
We are committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
Our Commitment
Halcyon Fireplaces is a trading name of Halcyon Home Solutions Limited, a company registered in England and Wales under Company Number 10753579 (“we”, “our” or “us”).
We are committed to protecting your privacy and handling your personal information responsibly.
This policy applies when you visit flamehub.co.uk, place an order, contact us or otherwise interact with our business.
Company Information
Halcyon Home Solutions Limited is the company responsible for the personal information collected through this website.
We operate under the trading name Halcyon Fireplaces.
For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, Halcyon Home Solutions Limited is the Data Controller.
Halcyon Home Solutions Limited
Halcyon Fireplaces
10753579 — Registered in England and Wales
Personal Data
Depending on how you interact with us, we may collect the following categories of information:
Children's data: We do not knowingly collect personal information from children under the age of 13.
Sources of Information
We collect information directly from you when you:
We automatically collect certain technical information using cookies and similar technologies when you browse our website.
We may also receive information from trusted third parties, including:
Business Purposes
We use your personal information only where it is necessary and appropriate for operating our business.
Lawful Processing
We only process personal information where we have a lawful basis to do so.
Your Preferences
Where permitted by law, we may send information about products, promotions and special offers that may be of interest to you.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Website Technology
Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour and enhance your browsing experience.
Some cookies are essential, while others help us improve performance and advertising. Disabling cookies may affect website functionality.
Our website may use services including Google Analytics, Google Ads, Google Merchant Center, Meta and other website analytics or advertising platforms.
Trusted Service Providers
We only share your personal information where necessary to operate our business, fulfil your order, provide services or comply with the law.
We never sell, rent or trade your personal information to third parties.
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR and applicable data protection legislation.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting and regulatory obligations.
Order and transaction records may be retained for up to six years where required by law.
When information is no longer required, it will be securely deleted or anonymised.
We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
Third parties processing information on our behalf must maintain appropriate security standards and comply with applicable data protection legislation.
Where legally required, we will notify the relevant supervisory authority and affected individuals of any reportable personal data breach.
Control Over Your Data
Under UK data protection law, you may have the following rights in relation to your personal information.
Request a copy of the personal information we hold about you.
Ask us to correct incomplete or inaccurate personal information.
Request deletion of your personal information where appropriate.
Ask us to restrict certain uses of your personal information.
Object to certain processing carried out on legitimate-interest grounds.
Request transfer of eligible personal information in a usable format.
Withdraw consent where our processing is based on your permission.
We will normally respond to valid requests within one calendar month. For security purposes, we may request proof of identity before processing your request.
If you have concerns about how we process your personal information, please contact us first so that we have the opportunity to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office.
ICO website: ico.org.uk
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.
Any updates will be published on this page and will take effect immediately unless otherwise stated.
We recommend checking this page periodically to remain informed about how we protect your personal information.
Privacy Enquiries
Contact our team if you have a question about this Privacy Policy, wish to exercise one of your data rights or want to know what personal information we hold about you.
Email:
info@flamehub.co.uk
Telephone:
01992 934037
Website:
flamehub.co.uk
Halcyon Fireplaces is a trading name of Halcyon Home Solutions
Limited.
Company Number: 10753579
