Warranty Information

Many fireplaces and stoves supplied by Flame Hub include a manufacturer's warranty. The exact duration and level of protection depend on the product and manufacturer.

• Certain fireplaces and stoves may include warranties of up to five years.
• Individual components, such as grates and door seals, may have shorter warranty periods.
• Consumable and wear-related components may be subject to exclusions under the manufacturer's warranty terms.
• Warranty coverage and exclusions should be checked against the documentation supplied with your product.

The manufacturer's official warranty documentation determines the terms of any additional manufacturer cover. These terms do not limit your statutory rights.

Manufacturer warranties commonly require products to be installed, operated and maintained correctly.

• Follow the manufacturer's installation and operating instructions.
• Carry out any required servicing and routine maintenance.
• Ensure installations comply with applicable UK Building Regulations.
• Use an appropriately qualified installer where required, such as a Gas Safe registered engineer for gas appliances.
• Retain your purchase confirmation and any relevant installation or servicing documentation.

Failure to meet applicable manufacturer conditions may affect additional warranty cover. Your statutory rights remain unaffected.

If your fireplace or accessory develops a fault, please contact Flame Hub. We will help you understand the next steps and assess the information needed.

To help us investigate, please provide:

• Your order number or proof of purchase.
• The product name and model.
• A description of the issue.
• Photographs or video where helpful.
• Installation or servicing details, if relevant to the issue.

Depending on the circumstances, we may work with the manufacturer to investigate the issue and arrange an appropriate resolution.

You can also contact us directly about your statutory rights if goods are faulty.